Warranty Info

All ZipKord retractable accessories have a limited lifetime warranty against manufacturer defect.
If you feel your item is defective due to a production error, please mail your product back to us and include:

  • the date of your purchase
  • your name
  • return address, and
  • e-mail address
    so we can contact you if we have any questions to:

North America
ZipKord Returns
6202 Clark Center Ave
Sarasota FL 34238, USA
+1 941-870-3056

ZipKord Returns

Cedar House
Ancells Rd

Fleet, Hampshire GU51 2UN

United Kingdom
+44 (0) 1252 612 806

First Class Mail, in a basic envelope, is usually sufficient.

ZipKord technicians will evaluate the product and determine if the defect is due to manufacture issues.
After the review you will be notified by e-mail and a new product will be sent to replace your defective item if appropriate.

Your request will be processed as quickly as possible, typically within 1-2 weeks.

Please Note: ZipKord will not issue refunds.


If you purchased your product through the ZipKord website and it is in brand new condition, you may exchange your purchase within 15 days for another item, minus 10% for shipping & handling charges, if you are not satisfied with your purchase.

E-Mail Us

  • Product Questions
  • Re-seller Inquiry
  • Warranty Issues
  • Just to say ‘Hi’